Frequently Asked Questions

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Q: Do you use OEM parts all the time?
A: We always replace parts with OEM parts only, unless insurer specifies to replace with Aftermarket parts or used parts.

Q: Who decides to select the Body Shop, Me or the insurance company?
A: YOU. It is your car, you choose the body shop you feel more comfortable with it.

Q: What is the best way to contact you when I am involved in an accident?
A: Dial 866-A1repair (1-866-217-3724) or 954-974 4479

Q: How do I contact you or drop off the vehicle if I am involved in an accident after hours?
A: Dial 866-A1repair, they will co-ordinate to bring in your car here.

Q: What kind of vehicles do you service or repair?
A: We service any make and model Cars, Trucks and RVs.

Q: Will the repair details sent to any national database?
A: We as a independent Body Repair Center, we do not send any details of the repair or body work done to any national database.

Q: What type of Warranty do you offer?
A: We offer Life time warranty on all our repair and paint jobs. Please see our warranty section for full details.

Q: Will you able to match my paint?
A: Yes. We have a computerized paint matching system, which will match your paint to a perfect factory paint.

Q: What if any mechanical damage done to my vehicle do you take care of that too?
A: Absolutely. We have ASE certified technicians who will perform all your car needs, internally or externally.

Q: Do I need to get more than one estimate?
A: No. The State of Florida does not require you to obtain more than one estimate.

Q: Can you give me an estimate over the phone?
A: No. We don’t feel that estimate from a picture or a description of the damage is sufficient to write an accurate estimate.

Q: Do I have to inform my insurance company before I bring it out to you?
A: No. It is not necessary to inform your insurance. But you must file a claim with your insurance in order for us to work on your vehicle.

Q: Whom do I pay the deductibles / co-pay to?
A: To the Repair Shop

Q: Can I get a rental car from your facility?
A: Yes. We have Enterprise Rental Car to serve your rental needs.

Q: How do I know the status of my car?
A: We will keep you updated on progress and delivery of your vehicle. In future we will have it on online for your convenience.

Q: Is there any instruction to follow to preserve the paint job?
Yes. Please see Car Care Center.

Q: Who informs insurance company?
A: Initial claim must be filed by customer, then shop takes over from there on.

Q: Do you offer Pick up and Delivery?
A: Yes. Locally. For details please call 866-A1Repair

Q: Do you Finance?
A: No, but we do accept credit cards.

Q: What other services do you offer?
A: For a list of services we offer, please see our services page.